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Frequently Asked Questions

Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.

  • How does it work?

    • We provide you with a SIM card which works in any unlocked device around the world to access the Internet cheaply. Simply top it up here on the portal with a prepaid data bundle of your choice, by selecting the zone you will use it in and the size of the bundle you require. This bundle will last for 30 days, and then you are free to top it up again as many times as you wish.

  • Do I need to register or to activate the SIM?

    • No registration or activation is required with this SIM. Just purchase a data bundle of your choice on this portal, and then pop the SIM into your device to start using the Internet.

  • What type of devices can the data SIM card be used with?

    • There are no restrictions on what device it can be used in. The SIM card works with all smartphones and tablets - if inserted into a USB dongle or MiFi mobile hotspot device you can connect your laptop computer to receive data. Please ensure that you purchased the correct SIM card based on your SIM slot: normal size, the nano and the micro SIM card.

  • Should data roaming be turned on or off?

    • For any device which the SIM is inside, data roaming must be switched on, therefore if you are inserting the SIM directly into your smartphone or tablet computer then you should turn data roaming on.
      If you are using the SIM card with an external device such as a MiFi to broadcast data to your smartphone or tablet computer, we recommend that data roaming is turned off on your phone, but on in the MiFi. This is to ensure that you don't accidentally use the Internet on your phone's internal SIM.

  • Can I use the data SIM for voice calls and SMSs?

    • The Smartsim is mainly designed for data utilization. Please refer to the next question to determine how to make calls, whilst using data, from your device.

  • How can I make calls using the Smartsim?

    • There are a range of apps available such as Skype and Whatsapp that allows you to use voice and text functionality. You only need a data connection to access these services so the data SIM doesn't exclude you from this.

  • Do I need to change any settings?

    • If your router is not pre-set, you would need to change the APN name to "fast.m2m", and leave the username and password blank. The settings are likely to be in the Cellular Data section of your device.

  • What is the password that I am asked for when attempting to connect?

    • The password will be written on the inside of the device above the battery. You would need to take the back cover off to see the password.

  • Can other people use my wifi signal?

    • Unless you provided them with the password other people will not be able to use your password. The MiFi can however connect up to 10 devices if needed. The speed of the connection might be compromised though.

  • How do I top up my SIM card?

    • Once you have registered your SIM card, you can top it up by clicking on the "Top Up" tab on www.smartsim.co.za. Follow the simple instructions. You would need the number at the back of your SIM card to top up. You will be given an option of when you want the bundle to be activated. Data is loaded instantly (granted the financial transaction went through).

  • How can I prevent my bundle from running out?

    • You can set Autoload to automatically recharge your SIM when you reach 10MB. This option will appear when you top up your SIM card. Remember to disable Autoload when you return from your trip.

  • Can I test my Smartsim while I am in South Africa?

    • Unless you purchased a bundle from Zone 3, you will not be able to connect to the South African networks to test the SIM card.

  • Can I buy Micro or Nano sized SIM cards?

    • Yes the data SIM is available in any size to fit all devices. Please read your hardware operator's manual if you are unsure about which size you need.

  • Does the SIM card expire?

    • The Smartsim doesn’t expire, but the data bundle would expire 30 days after activation.

  • How do I check my usage?

    • There is a live usage monitor in the 'My SIMs' section of this site. We will also send email alerts to your registered email addresses. Remember to add any email addresses that you would like to receive usage notifications on the Smartsim portal. You can add registered email addresses at any time, but may not remove the master account email address.

  • Can I change my bundle?

    • If your bundle has expired or all of the data allowance has been used up, you are free to buy any new bundle for any zone. If you wish to change your bundle mid-term, then please see the below question.

  • I want to change my Zone before my bundle has been used up/expired, what can I do?

    • You will be able to upgrade the remaining data allowance in your bundle to be usable in the new zone. The top up portal will make it clear how much data you have left and how much this will cost, and you can pay by any of the approved payment methods.

  • Do I need to set up an account?

    • This is optional, but we would recommend doing so. There are many benefits such as access to live usage, email notifications and the ability to link many SIMs under one account. It will also help you to top up in future if you forget or lose your SIM ID.

  • I cannot connect. What should I check first?

      • Confirm that you are in a country that you purchased the bundle from.
      • Confirm that your bundle is active on www.smartsim.co.za. You will however need connectivity to access this website. Ideally access it in a wifi friendly zone.
      • Confirm that the APN is set correctly as per point 18 above (steps are also on the packaging of the SIM are checked, you can email smartsim@smartcom.co.za for assistance. Please ensure you have your SIM number available.